
Startrack Update
Information provided by Startrack Express 26th February 2013
StarTrack wishes to provide the following
update on the floods in northern New South Wales. A number of major towns
between Taree and Ballina have been affected, delaying freight services.
Parts of Queensland between Gympie and
Bundaberg, and west of Brisbane, are also experiencing flooding, delaying
freight for a number of towns up to Gladstone due to road closures.
Authorities have informed us that weather
conditions are not expected to improve for several days.
Northern NSW
Grafton: Freight sent from Sydney over the weekend will arrive in Grafton this
morning. Some areas north of Grafton, including Yamba and Maclean, are still
isolated by flooding on the Pacific Highway. There will be some delays while we
process the backlogged freight.
Lismore: Inbound freight into Lismore (both road and air) is scheduled to arrive
in Lismore this morning. All areas will be serviced with the exception of some
outlying areas still affected by localised flooding.
Port Macquarie: We will attempt to deliver Kempsey CBD freight today;
however some areas are still affected by flooding. Freight coming from Brisbane
has not arrived due to flooding on the Pacific Highway, north of Grafton. This
freight was sent to Sydney last night and will arrive in Port Macquarie for
delivery tomorrow.
Coffs Harbour: Road line-haul from Sydney is scheduled to arrive in Coffs Harbour this
morning. Freight from Brisbane arrived last night.
Air line-haul from Sydney is also
scheduled to arrive this morning. This truck is also carrying freight from
yesterday. Service delays can be expected while we process the backlog of
freight.
Roads into South West Rocks have re-opened
today. This freight will be delivered tomorrow.
Taree: Freight from Brisbane was sent to Sydney last night and is expected to
arrive in Taree tomorrow.
Queensland
Gympie, Rainbow Beach, Tin Can Bay and
surrounding areas cannot be serviced today as the Bruce Highway is closed.
Road freight into Maryborough, Hervey Bay,
Bundaberg, Gin Gin, Childers, Woodgate, Agnes Water, Benaraby, Gladstone,
Tannum Sands, Boyne Island, and Calliope and surrounds, will proceed as normal
today, however air freight will arrive late due to road closures. Any freight
that cannot be delivered today will be delivered tomorrow and priority will be
given to any urgent medical deliveries.
We are experiencing delays in areas
surrounding Gatton due to road closures in Grantham, Laidley, Helidon, Esk and
Tenthill.
For weather warnings, please visit www.bom.gov.au
For information on road and traffic
changes, please visit http://livetraffic.rta.nsw.gov.au
for NSW, and http://131940.qld.gov.au/
for Queensland. For freight currently in our network, customers are encouraged to use our online track and trace system or call 13 2345 for up-to-date consignment information.
25th February 2013 Due to flooding in north-east NSW over the weekend, a number of major towns between Taree and Ballina are currently unserviceable. Please find a service update on the affected towns below.
Freight for most of these towns will be
held in Brisbane or Sydney until weather conditions improve and flood waters
recede. This is expected to take several days.
Grafton: Due to flooding on the Pacific Highway, freight from Brisbane and
Sydney is currently not able to reach Grafton.
Lismore: Freight into Lismore will arrive as scheduled. Some outlying areas are
unserviceable due to localised flooding.
Port Macquarie: Most businesses in the Kempsey CBD and surrounding
areas are closed due to flooding over the weekend. Limited deliveries will be
conducted in Kempsey. No freight has arrived from Brisbane due to flooding on
the Pacific Highway, north of Grafton. It will be business as usual for all
other areas serviced from Port Macquarie.
Coffs Harbour: Road line-haul from Sydney ran as normal on Saturday morning. Freight
from Sydney that arrived by air has been stopped during delivery at Port
Macquarie due to flooding on the Pacific Highway at Clybucca. No freight has
been received from Brisbane due to flooding on the Pacific Highway, north of
Grafton. South West Rocks has been isolated by flooding and will not be
serviced. Taree: No freight has arrived from Brisbane due to flooding on the Pacific Highway, north of Grafton.
1st February 2013 (PM)
Customers are advised that the situation in Queensland is mostly unchanged since this morning. We continue to experience delays in the following areas:
1st February 2013
Despatch into all areas of Queensland, including Rockhampton, can resume today. Normal services have resumed in the following areas, however delays can be expected as we process the large volume of backlogged freight:
The following areas of Queensland are still unserviceable in part or full, due to flooding and road closures:
All major highways into Brisbane are now open. An update on the situation in the affected areas will be provided this afternoon. StarTrack is working to re-establish normal services in Queensland as soon as possible. For freight currently in our network, customers are encouraged to visit our online track and trace system for up-to-date consignment information
30th January 2013 (PM)
As advised earlier today, despatch into Queensland can resume tomorrow. However, as an evacuation alert remains for Rockhampton, with the likelihood of further highway closures and a significant volume of backlogged freight remaining for North Queensland, we advise customers to avoid despatching into these areas until further notice. We are pleased to report that normal services have resumed into northern New South Wales. Queensland North Queensland: Rockhampton is still expected to flood this evening, keeping the Bruce Highway cut off to the north. We have established alternate routes to enable access through to Mackay, Townsville and Cairns. This freight will be moved into these regions tonight for unload and delivery on Friday. Freight from Brisbane to Gladstone will be moved tonight. Operations in Gladstone returned to normal today. Bundaberg: This region remains in a state of emergency. Delivery services are expected to be affected for some time. West of Toowoomba: Toowoomba and regions west of Toowoomba are still affected by localised flooding and road closures remain in place. An update on this situation will be provided in tomorrow morning's update. Brisbane: The flood waters in Brisbane are starting to recede. We expect business to return to normal by tomorrow morning. Sunshine Coast and Gold Coast: Pick-up and delivery services have returned to normal today with the exception of some locations in the hinterland. New South Wales Grafton and Lismore: Grafton and Lismore have returned to business as usual today with the exception of some low lying farming areas. There are some delays expected as we process the backlogged freight. The Road Transport Authority has advised that the Pacific Highway remains closed until further notice and the Newell Highway has not reopened today, as previously advised. The New England Highway remains open, granting access to Brisbane from the south, allowing line-haul to resume but with delayed transit times. StarTrack is working to re-establish normal services as soon as possible. The next update will be provided tomorrow morning.For freight currently in our network, customers are encouraged to visit our online track and trace system for up-to-date consignment information
30th January 2013
Flood conditions throughout Queensland and northern New South Wales have
improved slightly overnight. However, we request that customers continue to
hold off despatching any Queensland bound freight until tomorrow.
29th January 2013
StarTrack wishes to advise customers of the following
service updates for the flood affected areas of Queensland and northern New
South Wales, as a result of Ex-Tropical Cyclone Oswald.
Northern New South Wales: We are working with authorities and will endeavor to re-establish normal services in these regions as soon as possible. We thank you for your patience and support during this time. Our thoughts are with those individuals, families and communities affected by these floods. StarTrack is supporting them by donating to the Australian Red Cross Queensland Floods Appeal 2013. If you wish to donate, click here. Customers are advised to visit our online track and trace system for up-to-date consignment information. Updates on the road closures will be published on our website www.startrack.com.au.
25th January 2013
StarTrack wishes to advise customers of the following service updates for the flood affected areas of northern Queensland. Gladstone to Mackay region: Due to road closures caused by the current severe weather and flooding throughout these regions, we are unable to deliver freight to areas north of Gladstone, including the towns of Gladstone, Mackay, Ayr, Bowen and Proserpine. Deliveries will be limited in Rockhampton today due to the weather and localised flooding. All depots in these towns are aiming to recover today's deliveries on Tuesday, 29 January. Air freight into these regions has also been delayed due to high winds at Gladstone Airport and flooding at Mackay Airport. All StarTrack branches in South East Queensland are operating at normal capacity today, however the weather is travelling south with rain expected to hit over the weekend. Updates will be provided on the StarTrack website as they arise. Visit www.startrack.com.au.
We will endeavour to re-establish normal services in these regions as soon as
possible. We apologise for any inconvenience this may cause and
thank you for your patience and support.
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