Customer Testimonials

In a ever evolving world driven by automated technology, compeitive pricing and online compeition, what is lacking is the traditional valued product & application knowledge & high levels of customer service.

We at Master Intruments strive to excel in our customer's service expectations & overall experience.

Below are feedback experiences & what our customers have to say about us:

 
Thursday, 21 November 2019

Good Morning,

Just dropping a some feedback about the online based returns system.  Overall I received a positive result after filling the form out yesterday and getting the results this morning, that is a quick turnaround!

Pro’s
-    Quick turnaround and responses, it felt like it was acknowledged.
-    Easily understood layout, of what goes where,, no misunderstanding of language with a professional layout.
-    Fields worked, I didn’t come across any bugs in the system or broken links/fields

Con’s
-    Initially there was some difficultly filling in of the particulars but was easily solved after I had found the original invoice (not my usual area of expertise).  Maybe implement an auto-fill of fields system after entering the Customer code maybe? Minor detail, not a deal breaker.

Enjoy the rest of your day and wish you best on your continuous improvement journey with the online based returns system.

Kind regards,

 

 

Michael Smith 
Quality Officer, CSM
AMP Control Group

 
   

 

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