Warranty Information
Warranty Returns
Please click on the above link to be connected to our new online returns portal. The new returns portal allows our customers to submit a request to return goods. Once approved by our staff, a Returns Goods Authorisation Number(RGA#) is allocated to the request. Goods returned without an authorisation number may not be accepted & may be returned to the sender at the senders cost.
Once a RGA# is allocated, there will be specific instructions on how to return the goods to Master Instruments including the nominated mode of transport or at the customers cost. Freight will not be paid for goods returned by means other than the above.
Warranty Eligibility
Due to the high cost of labour & equipment used for checking warranty
eligibility a $10.00 surcharge will be charged for goods returned as faulty yet
found to be in good working order. All tests conducted by MI on goods returned
are to internationally recognised standards. Testing procedures outside of these
standards conducted by the returnee of goods will not be recognised as the goods
being faulty. Goods found to be not covered by warranty will be returned with
this surcharge & at the customers cost. Goods found to be warrantable may be
credited or replaced at the customer's request.
Upon returning goods we require that a letter containing as comprehensive as
possible advice is given as to the nature of the suspected fault of the product
accompanies returned goods. When returning goods please include a copy of the
invoice noting when the goods were received. Please circle the returned item/s
& write a quantity. Please address all such returns to the Returned Goods
Department as follows:
Australia Post Shipment Guidelines:
Please refer to the Australian Post Guidelines for the shipment of batteries. Furthermore if your shipping Lithium type batteries, please refer to the Australia Post Guidelines for Lithium type batteries.
Goods returned for credit due to incorrect customer ordering or non-saleability on the customer's part may incur up to a 20% restocking fee dependant upon age, appearance and future saleability.
Master Instruments Pty Ltd reserves the right not to accept return of goods when they are not warrantable under the ACL consumer guarentee guidelines and/or :
- Specifically manufactured at the customers request (i.e. custom made).
- Specially ordered in on the customers behalf (i.e. Indent products).
- Large quantity orders that may have already been covered by MI with replacement orders with our principles. (i.e. Identified as Non-Cancellable order types).
- Goods that have been in the customer's possession for a reasonable time & are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date. Goods that have been damaged or had packaging damaged or removed.
Warranty Periods
Warranty is conditional in accordance with manufacturer's parameters &
guidelines
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PRODUCT
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CUSTOMER WARRANTY
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Consumer Primary Batteries
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12 months from date of purchase from MI(Invoice Date)
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Consumer Rechargeable Batteries
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12 months from date of purchase from MI(Invoice Date)
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Consumer Battery Packs
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12 months from date of purchase from MI(Invoice Date)
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Custom Made Battery Packs
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12 months from date of purchase from MI(Invoice Date)
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Battery Chargers & Testers(consumer)
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12 months from date of purchase from MI(Invoice Date)
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Battery Chargers Specialised & Custom
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12 months from date of purchase from MI(Invoice Date)
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Battery Analysers
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12 months from date of purchase from MI(Invoice Date)
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Sealed Lead Batteries
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12 months from date of purchase from MI(Invoice Date)
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Battery Holders & Parts
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12 months from date of purchase from MI(Invoice Date)
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Medical Battery Packs
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12 months from date of purchase from MI(Invoice Date)
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Power Products
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12 months from date of purchase from MI(Invoice Date)
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MI manufactured Shunts
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12 months from date of purchase from MI(Invoice Date)
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MI manufactured Analogue Meters
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12 months from date of purchase from MI(Invoice Date)
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MI manufactured Test Equipment
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12 months from date of purchase from MI(Invoice Date)
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Camille Bauer Control Equipment
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12 months from date of purchase from MI(Invoice Date)
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Lutron Meters & Test Equipment
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12 months from date of purchase from MI(Invoice Date)
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OEM & Custom Manufactured Products
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12 months from date of purchase from MI (Invoice Date) or by contractual arrangement
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R/C Hobby Cells & Battery Packs
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No warranty other than manufacture & workmanship due to common use outside manufacturers specifications
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Please Note:
- Warranty is conditional upon usage within Manufacturers guidelines & specifications.
- Warranty periods do not cover usage outside of intended application use.
- Warranty periods are that stated above unless Manufacturer backed warranty period is greater.
- Warranty is void if battery packs are opened and original seals are broken.
- Warranty is void if batteries are directly soldered to or come into contact with moisture.
- Please Note: Battery products have a limited intended life governed by usage.
- Once "normal" usage has brought the product to it's normal end of life, warranty is extinguished.
- Warranty is against defective materials & workmanship.
- If a replacement product is supplied the balance of the warranty from the original product purchase date is applicable
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Warranty Information & Procedure
If our product is in any way defective (other than resulting from abnormal use) within the stated period, you can, at your cost, return it (with it's original packaging if possible) with purchase receipt to the place of consumer purchase or call: (02) 9519-1200 or email: [email protected].
Please note, all returns must have a RGA# prior to returning the goods. To receive a RGA#, please use our online returns portal .
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this warranty are in addition to other rights you may have at law.
