
Product Warranty
Warranty Information Warranty Returns Please click on the above link to be connected to our new online returns portal. The new returns portal allows our customers to submit a request to return goods. Once approved by our staff, a Returns Goods Authorisation Number(RGA#) is allocated to the request. Goods returned without an authorisation number may not be accepted & may be returned to the sender at the senders cost. Once a RGA# is allocated, there will be specific instructions on how to return the goods to Master Instruments including the nominated mode of transport or at the customers cost. Freight will not be paid for goods returned by means other than the above.
Warranty Eligibility Due to the high cost of labour & equipment used for checking warranty eligibility a $10.00 surcharge will be charged for goods returned as faulty yet found to be in good working order. All tests conducted by MI on goods returned are to internationally recognised standards. Testing procedures outside of these standards conducted by the returnee of goods will not be recognised as the goods being faulty. Goods found to be not covered by warranty will be returned with this surcharge & at the customers cost. Goods found to be warrantable may be credited or replaced at the customer's request. Upon returning goods we require that a letter containing as comprehensive as possible advice is given as to the nature of the suspected fault of the product accompanies returned goods. When returning goods please include a copy of the invoice noting when the goods were received. Please circle the returned item/s & write a quantity. Please address all such returns to the Returned Goods Department as follows:
Goods returned for credit due to incorrect customer ordering or non-saleability on the customer's part may incur up to a 20% restocking fee dependant upon age, appearance and future saleability. Master Instruments Pty Ltd reserves the right not to accept return of goods when they are not warrantable under the ACL consumer guarentee guidelines and/or :
Warranty is conditional in accordance with manufacturer's parameters & guidelines
If our product is in any way defective (other than resulting from abnormal use) within the stated period, you can, at your cost, return it (with it's original packaging if possible) with purchase receipt to the place of consumer purchase or call: (02) 9519-1200 or email: [email protected].
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this warranty are in addition to other rights you may have at law. |