Privacy Policy

Privacy Policy

Master Instruments Pty Ltd

Master Instruments respects and upholds the rights of its customers & site visitors to privacy.

Master Instruments will receive certain personal and company information from you and may request information to help us fulfil your orders and better service your needs.

Master Instruments undertakes not to sell, rent or trade this information.

Customers and members have the right to update any incorrect contact details and we encourage you to do so.

Master Instruments relies on third party suppliers or agents to conduct activities such as fulfilment and delivery of your orders, printing, mail-outs, and payments processing. Information will only be disclosed to other service providers to the extent necessary to enable them to undertake their contracted roles.

Master Instruments may disclose private customer or visitor information when Master Instruments is required to do so by law or when the member specifically consents in writing to the use or disclosure.

Credit Information

Personal credit information that you provide will be only used in accordance with the requirements of the Australian Commonwealth Privacy Act, 1988.

128 bit encryption software and other security measures are used to prevent unauthorised access to credit card information. If you know or suspect that your credit card number has been used fraudulently after placing an order with us please contact us as soon as possible.

Use of E-mail Addresses

Master Instruments may use your e-mail address to advise you of any changes to our service or, from time to time, to send you marketing communications. If we send you an e-mail for a marketing purpose, we will give you the option of not receiving further communications of this nature.

Third Party Sites

Master Instruments assumes no responsibility for the information practices of other sites that may be accessed from the Master Instruments site and encourages users to review the privacy policies of any supplier or service provider before disclosing any personal or confidential information.


We collect information on web site activity for statistical purposes through the use of ‘cookies’. This information does not on its own identify an individual but provides Master Instruments with statistics that we can use to analyse and improve our web site and services. (A cookie is a small packet of information placed on a user's hard drive that tracks website navigation. A cookie can, for example, be used to store address information so that a user does not need to re-enter it on subsequent visits. Most internet browsers allow users to refuse cookies if they wish to do so and still use our website.)

Access to Personal/Member Information

Customers and members may request access to their personal/member information held by Master Instruments. Such requests must be in writing to Master Instruments. A fee for reasonable costs incurred may be charged in responding to these requests. We will make this fee known to you before it is incurred.

Master Instruments Contact Details

For privacy and information matters contact Master Instruments at the following e-mail and postal addresses.

E-mail: [email protected]
Postal: Master Instruments Database Manager,
Locked Bag 277, MILPERRA NSW 2214

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